Customer management
Manage accounts throughout the subscription lifecycle.
- Add, edit and suspend customers
- Service plans and renewals
- Expiry reminders and account history
- Customer self-service portal
THE SMARTER WAY TO RUN YOUR ISP
Your network.
Your customers.
Your control.
MikroTik and PPPoE, M-PESA payments, hotspot vouchers, TR-069 device management and real-time network visibility, all in one platform built for ISPs.
Automate Monitor Manage Grow
2.4 GHz Wi-Fi
5 GHz Wi-Fi
ISP BILLINGNETWORK MANAGEMENTHOTSPOT AUTOMATION
01 / THE WORKFLOW
How VPNRadius works
Connect the infrastructure you already own and build a streamlined journey from internet subscription to connection.
01
Connect your network
Configure your MikroTik router and RADIUS client.
02
Set up your service plans
Set speeds, session durations and fair-use policies.
03
Connect payments
Connect your own M-PESA Paybill or Till.
04
Activate your customers
Customers are switched on automatically once payment is confirmed.
05
Manage & monitor
See account status, devices, usage and reports.
Network integration
One control layer across the ISP ecosystem
PPPoE users
Hotspot users
Access points
OLT / ONT
Branches
Payment gateways
Designed for verified payment automation
M-PESASTK PushM-PESAPayBill / TillPay HeroSTK without DarajaBanksEquity · KCB · Kopo Kopo
Payment initiated→Gateway verifies→Activate access
Money goes straight to each ISP's own Paybill or Till.
02 / COMMAND CENTER
Everything that matters.
One dashboard.
Get a clear view of customers, traffic, router health, payments and service status. The preview below uses sample figures.
ILLUSTRATIVE PREVIEWNetwork overview Demo data
Total users237Example accounts
Online users186Illustrative status
RevenueKSh 140KSample metric
Active sessions Preview
Bandwidth Preview
● RADIUS status: sample● Router status: sample
03 / FEATURE ECOSYSTEM
Built for the whole network
Everything an ISP needs to run its network and billing, in one place.
Hotspot management
Manage public Wi-Fi access and captive portals.
- Branded captive portal
- Vouchers and time-based access
- Speed and data policy limits
- Access after verified payment
TR-069 remote management
ACS-based tools for supported customer devices.
- Router configuration and diagnostics
- Wi-Fi name and password changes
- Remote reboot on compatible devices
- Device and firmware compatibility checks
Real-time customer map
DEMO LOCATIONS
- GPS and installation coordinates
- Latest-known online/offline status
- Service zones and affected customers
- Location-based field support
Monitoring & reports
- Upload and download metrics
- Router and interface monitoring
- Customer activity and usage reporting
- Revenue and operational insights
Sessions & timeouts
Flexible connection control for different packages.
- RADIUS Session-Timeout
- Idle-Timeout where supported
- Expiry and grace-period policies
- Minute, hourly, daily and monthly plans
Security & user roles
Give each staff member appropriate permissions.
- Business owner and administrators
- Technician and support roles
- Audit trails and access controls
- Secure API credentials
Network discovery
Map connections across managed infrastructure.
- SNMP-compatible network devices
- Interfaces and device health
- OLT / ONT information where supported
- Router and branch visibility
Notifications & support
Keep customers informed across their journey.
- SMS, WhatsApp or email integrations
- Expiry and payment notifications
- Outage communication workflows
- Support ticket tracking
Multi-branch scalability
Manage more sites as your customer base grows.
- Multiple router connections
- Service areas and business branches
- Centralized customer administration
- Modular integrations and deployment
04 / SUPPORT CENTER
Frequently asked questions
How VPNRadius handles networking, payments, timeouts, hotspot access and device management.
Setup notePayment gateways, TR-069 and SNMP features need your own provider credentials and compatible devices.
What is VPNRadius and how does it work?
VPNRadius is an ISP billing and network management platform. An ISP connects network devices, configures RADIUS authentication, creates packages, integrates billing and manages subscribers in one dashboard.
How does MikroTik PPPoE integration work?
Register the MikroTik router as a RADIUS client with a shared secret. RouterOS then uses RADIUS for PPP authentication and accounting, and VPNRadius handles customer authorization, plans and sessions.
How does M-PESA auto-activation work?
When M-PESA confirms a payment, VPNRadius renews the customer's plan and reconnects them straight away. Activation always waits for M-PESA's own confirmation, never just the customer's screen.
What happens when STK Push times out?
VPNRadius checks the final payment status with the gateway. A timeout does not prove that money was or was not deducted. Avoid issuing duplicate credits or automatically repeating charges until the status is resolved.
What is TR-069 and what can it manage?
TR-069 (CWMP) connects supported customer routers to an Auto Configuration Server. Depending on your ACS, router model and firmware, administrators may be able to inspect parameters, update Wi-Fi settings and remotely reboot devices.
Can the platform show customers on a live map?
It can display installation coordinates that your ISP has collected and permissioned. Session data can supply latest-known connection status; it does not automatically reveal a customer's precise location. The map on this page uses sample pins.
How does hotspot payment and voucher access work?
Customers connect to a captive portal, purchase an access package or enter a voucher. Once the portal backend validates payment or voucher credentials, the hotspot router permits access according to the configured duration, speed and data rules.
What are Session-Timeout and Idle-Timeout?
Session-Timeout limits the permitted session duration. Idle-Timeout can end sessions after a period without activity when the access server supports it. Plan expiry is a separate billing policy that also needs enforcement.
Can I remotely disconnect or reconnect a customer?
With supported MikroTik settings and secure RADIUS Change of Authorization or Disconnect-Message handling, active sessions can be changed or terminated. Router setup and permissions must be validated before production use.
Can VPNRadius monitor live bandwidth and outages?
Router API, SNMP and accounting integrations can support traffic dashboards and availability alerts. Reliable monitoring needs collectors, polling, authentication and error handling in a backend service.
Which payment gateways can be integrated?
M-PESA (Daraja STK Push and Paybill/Till), Pay Hero, Kopo Kopo, Equity Jenga and KCB Buni. Each ISP uses its own account, so money goes directly to the ISP.
How are multiple routers and branches managed?
Each authorized router can be associated with a branch or zone and monitored centrally. Each router connects securely over its own VPN tunnel, so routers behind NAT work too.
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BUILD YOUR CONNECTED ISPReady to take control
Ready to take control
of your network?
Bring billing, customer access, device management and network visibility together with VPNRadius.
Call 0713 201 869 · vpnradius1@gmail.com